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Warranty & Returns

Warranty and Returns - Your Satisfaction, Our Priority!

At SaharaCase, we've got your purchase covered with straightforward warranty and return policies, ensuring your peace of mind when choosing our products.

Lifetime Warranty for Most Products

Most of our products are backed by a generous Lifetime Warranty, offering lasting satisfaction. If you're not entirely happy within the first 14 days, no worries! You can get your money back. Beyond the initial 14 days, we're still here for you, providing hassle-free exchanges or store credit.

Replacement Shipping Fee

For any exchange or warranty replacement shipment, a shipping & handling fee applies. The fee is $6.99 for most items. For larger items—including tablet cases, keyboards, and laptop cases—the fee is $10.99. To keep this simple, we’ll email you a one-time discount code that you’ll apply at checkout so your replacement order totals $6.99 or $10.99 (the shipping fee), depending on the item.

Exclusions: Our Lifetime Warranty excludes screen protectors, which come with a Limited Lifetime Warranty.

ZeroDamage Screen Protector Warranty

Our ZeroDamage screen protectors are built to last and include a Limited Lifetime Warranty. If you change your mind within the first 14 days, we'll gladly refund your purchase. Afterward, if you need a replacement screen protector, a $6.99 shipping & handling fee applies. We’ll provide a discount code so your replacement order totals $6.99 at checkout, and we’ll ship your replacement once the order is placed.

Easy Returns

Returning a SaharaCase product is simple! If you bought directly from saharacase.com and wish to return it within 14 days, contact our Customer Service team at 888-850-2871 or at support@saharacase.com and they will help you get a Return Merchandise Authorization (RMA) number, ensuring a smooth process.

Here's the process:

  • Please email us with the reason for your return, your original order number, and the payment method used.
  • Once verified, we'll email you your RMA number and detailed return instructions.
  • Always include your RMA number on the outside of the package when returning a SaharaCase product for a prompt refund or exchange.
  • Note: Sending a SaharaCase product without an RMA number voids SaharaCase's responsibilities under the return policy, even with proof of delivery.

Restocking Fee & Return Shipping Policy

Returns initiated due to customer preference—including but not limited to ordering the incorrect item, accidental purchases, or no longer wanting the product—and not requesting a replacement are subject to a restocking fee. In these cases:

  • The customer is responsible for return shipping costs.
  • The customer must provide and pay for their own return shipping label.
  • The applicable restocking fee will be deducted from the refund amount.

If a customer ordered an item by mistake and requests a replacement for the correct item, no restocking fee will be charged. In such cases:

  • SaharaCase will provide a prepaid return shipping label.

Updated: Replacement shipping fee still applies for replacement shipments.

For replacements/exchanges, we will provide a discount code so your replacement order totals $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases) at checkout (shipping & handling).

All returned items must be unused, in original condition, and include all original packaging and accessories. SaharaCase reserves the right to deny returns or apply additional fees if returned items show signs of use, damage, or missing components.

Damaged Items Policy

Inspect your parcel carefully upon delivery. If you receive a damaged SaharaCase product, notify the delivery company immediately. Do not discard any packaging materials or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. Share the claim number with us so we can follow up on the claim status.

Exclusions: Device Damage

Please note that our warranty does not cover any damage to your device, even if it was covered by one of our products.

Dispute Resolution

SaharaCase is committed to resolving disputes or discrepancies. Please refrain from initiating chargebacks or claim procedures without first providing us with the opportunity to resolve the matter.

Obtaining Warranty Service

To make a claim under warranty, email us at support@saharacase.com with the following information:

  • Product SKU
  • Purchase date
  • Brief description of the problem

Once your claim is validated, we'll issue an RMA number and shipping information. Mark the RMA number on the package when returning a SaharaCase product. If your claim requires a replacement shipment, a shipping & handling fee applies: $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases). We’ll provide a discount code so your replacement order totals the applicable fee at checkout.

Thank you for choosing SaharaCase. We're here to ensure your satisfaction with our products and services. Contact our dedicated Customer Service team at 888-850-2871 or support@saharacase.com if you have any questions or need assistance.

Customer Reviews

Overall rating: 4.5 / 5 from 2821 reviews.

The color and fit are great. The stand only really works for vertical viewing as it can be adjusted. When viewing horizontally it sits straight up and is difficult to see the screen. The silicone is surprisingly slippery in my hand, would like nonslip grip on edges.

Shiann S. 3/5 Verified

Samsung Galaxy S26+ Case - Smooth Silicone, Kickstand | Venture Series

No need to lie, These people who work for Sahara case are a Godsend. Honestly, no bs, like competent, professional, and exceeded my expectations 4 sure. I love the way the packaging comes they really know how 2 take care of their clientele base. I will not be purchasing my phone accessories from anywhere else. Yep this is where my 💰money will be going from here on out.

Deirdre C. 5/5 Verified

Samsung Galaxy A17 5G Screen Protector - Ultra-Strong Tempered Glass | ZeroDamage

After 5 years of service my screen protector cracked. I called to get a replacement - the customer service rep said that model was no longer available. But she went the extra mile to find a different model that would still fit my phone. The new model fit perfectly and installed with zero problems and is working perfectly! Thanks!

Joe B. 5/5 Verified

Motorola Moto G Stylus 5G (2026) Screen Protector - Ultra-Strong+ Tempered Glass | ZeroDamage