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Warranty & Returns

Warranty and Returns - Your Satisfaction, Our Priority!

At SaharaCase, we've got your purchase covered with straightforward warranty and return policies, ensuring your peace of mind when choosing our products.

Lifetime Warranty for Most Products

Most of our products are backed by a generous Lifetime Warranty, offering lasting satisfaction. If you're not entirely happy within the first 14 days, no worries! You can get your money back. Beyond the initial 14 days, we're still here for you, providing hassle-free exchanges or store credit.

Replacement Shipping Fee

For any exchange or warranty replacement shipment, a shipping & handling fee applies. The fee is $6.99 for most items. For larger items—including tablet cases, keyboards, and laptop cases—the fee is $10.99. To keep this simple, we’ll email you a one-time discount code that you’ll apply at checkout so your replacement order totals $6.99 or $10.99 (the shipping fee), depending on the item.

Exclusions: Our Lifetime Warranty excludes screen protectors, which come with a Limited Lifetime Warranty.

ZeroDamage Screen Protector Warranty

Our ZeroDamage screen protectors are built to last and include a Limited Lifetime Warranty. If you change your mind within the first 14 days, we'll gladly refund your purchase. Afterward, if you need a replacement screen protector, a $6.99 shipping & handling fee applies. We’ll provide a discount code so your replacement order totals $6.99 at checkout, and we’ll ship your replacement once the order is placed.

Easy Returns

Returning a SaharaCase product is simple! If you bought directly from saharacase.com and wish to return it within 14 days, contact our Customer Service team at 888-850-2871 or at support@saharacase.com and they will help you get a Return Merchandise Authorization (RMA) number, ensuring a smooth process.

Here's the process:

  • Please email us with the reason for your return, your original order number, and the payment method used.
  • Once verified, we'll email you your RMA number and detailed return instructions.
  • Always include your RMA number on the outside of the package when returning a SaharaCase product for a prompt refund or exchange.
  • Note: Sending a SaharaCase product without an RMA number voids SaharaCase's responsibilities under the return policy, even with proof of delivery.

Restocking Fee & Return Shipping Policy

Returns initiated due to customer preference—including but not limited to ordering the incorrect item, accidental purchases, or no longer wanting the product—and not requesting a replacement are subject to a restocking fee. In these cases:

  • The customer is responsible for return shipping costs.
  • The customer must provide and pay for their own return shipping label.
  • The applicable restocking fee will be deducted from the refund amount.

If a customer ordered an item by mistake and requests a replacement for the correct item, no restocking fee will be charged. In such cases:

  • SaharaCase will provide a prepaid return shipping label.

Updated: Replacement shipping fee still applies for replacement shipments.

For replacements/exchanges, we will provide a discount code so your replacement order totals $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases) at checkout (shipping & handling).

All returned items must be unused, in original condition, and include all original packaging and accessories. SaharaCase reserves the right to deny returns or apply additional fees if returned items show signs of use, damage, or missing components.

Damaged Items Policy

Inspect your parcel carefully upon delivery. If you receive a damaged SaharaCase product, notify the delivery company immediately. Do not discard any packaging materials or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. Share the claim number with us so we can follow up on the claim status.

Exclusions: Device Damage

Please note that our warranty does not cover any damage to your device, even if it was covered by one of our products.

Dispute Resolution

SaharaCase is committed to resolving disputes or discrepancies. Please refrain from initiating chargebacks or claim procedures without first providing us with the opportunity to resolve the matter.

Obtaining Warranty Service

To make a claim under warranty, email us at support@saharacase.com with the following information:

  • Product SKU
  • Purchase date
  • Brief description of the problem

Once your claim is validated, we'll issue an RMA number and shipping information. Mark the RMA number on the package when returning a SaharaCase product. If your claim requires a replacement shipment, a shipping & handling fee applies: $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases). We’ll provide a discount code so your replacement order totals the applicable fee at checkout.

Thank you for choosing SaharaCase. We're here to ensure your satisfaction with our products and services. Contact our dedicated Customer Service team at 888-850-2871 or support@saharacase.com if you have any questions or need assistance.

Customer Reviews

Overall rating: 4.5 / 5 from 2899 reviews.

Just what I was looking for. The kickstand odd so well hidden I actually thought it wasn’t there and started an RMA. The clearness allowed me to not regret getting the color iPhone i did. Fits like a glove, ok course, and for the level of protection comes off pretty easy, too. Skipped the screen protector because it’s never worth the trouble and there are always bubbles, but you don’t actually pay extra for that anyway.

John A. 5/5 Verified

iPhone 18 Pro Clear Case with Screen Protector - MagSafe Kickstand | Venture Series

So, it’s a hard case all right but the method of attaching is less than reliable — in my experience. The hinge action depends on double-sided tape in the cap, which is quirky, as is the catch in front, since they have a symbiotic relationship. I had to replace the tape after a short while, with gorilla tape, whose slight extra thickness may be affecting the delicate balance. But the user should be able to do this … Also, the body of the case isn’t solidly in place without a bit of tape, which again, because of the design, almost must be perfect. I’m keeping it, but would never trust it enough to clip it to the outside of any bag.

John A. 3/5 Verified

AirPods Pro 3 Case - MagSafe, Heavy-Duty, Secure Lock | Raider Series

100% reversal of my original opinion. I was frustrated because I could not get the keyboard to pair with my tablet. BUT then Caleb from customer service called me and, in 5-10 minutes, walked me through the process, and I was paired and fully operational. On top of that, the equipment feels and looks great. Even the packaging is top-notch. Great save and NOW I would recommend and I would buy again!! Thank you, Caleb, great job!

Terry C. 5/5 Verified

Samsung Galaxy Tab S10 FE+ Keyboard Case with Track Pad | Navigation Series

I gave a negative review earlier. The company reached out. Refunded my money and gave me a discount on a future purchase. I will buy from them again. Their customer service is excellent. They stand behind their products. What more could you ask for. Thank you Michael F.

Michael F. 5/5 Verified

Venture Series Silicone Case - Shokz OpenFit True Wireless Headphones

I love the way it looks! My coworkers are jealous 😂 I subtracted 1 star for the scrolling wheel is a little stiff and it takes a little bit longer to wake up when it goes to sleep but overall it’s good! I would buy again.

Irene H. 4/5 Verified

Cyberpunk Wireless Mouse - Transparent LED, Rechargeable Design

The case itself works great! Instructions were clear to follow and the material itself if very sturdy! Loving the color too!

Tyler W. 4/5 Verified

Motorola Razr Ultra (2026/2025) Frosted Clear Semi-Transparent Back Cover - Closed-Button Design | Venture Series

Store owner replied: Hello Tyler, We're sorry to hear that your package hasn't arrived yet. We would be more than happy to send you a free replacement if needed. However, according to the latest tracking update, your package is still in transit as of today, so it has not been confirmed lost. We kindly ask that you allow a little more time for the package to arrive. If there are any further issues with the delivery, please let us know, and we'll be happy to assist you. Thank you for your patience and understanding! Best regards, Sahara Support

I’m very, very happy with this product. It was as described and fit perfectly, and very good protection, no problem. Sticks by adhesive strips, you peel off and I have no complaints at all. Makes me feel good about going about my day using these in case I drop them. Also, for a pouch to put them in, just in case (pouch from wrap-it stage)

Samantha S. 5/5 Verified

Venture Series Silicone Case - JBL Live Buds 3 Earbuds

The ultra-thin silicone case for my iPhone Air 17 has LESS anti-slip grip than the previous version. This increases the chance that the phone will be dropped and damaged. Why did you do this?

Mark J. 3/5 Verified

iPhone Air Case - Ultra Thin Silicone, Anti-Slip Grip | Venture Series

Store owner replied: Hello Mark, We’re sorry to hear about the delivery issue. According to USPS tracking, the package was marked as delivered. We previously reached out to you regarding the delivery and offered a 25% discount code for the inconvenience, but we did not receive a response. If you’re still unable to locate your package, please contact us directly so we can assist you further. We appreciate the opportunity to help resolve any concerns and thank you for your understanding. Best regards, Sahara Support

I am a real estate appraiser and use saharacase for my ipad out in the field. Its extremely well made and durable and I am hard on my gear using it in all types of weather. This is the second one i have purchased, only because I wore out the screen protector cover, not the case.

Camille M. 5/5 Verified

iPad Air 11-inch (M2 / M3 / M4) Case - Heavy-Duty Hand Strap | Raider X Series

Can’t hear the person who calls me very faint sound took case off and they are clear

Garver C. 1/5 Verified

iPhone 18 Pro Max Waterproof Case - Rugged Protection with MagSafe & Kickstand | Oasis Series

Store owner replied: Hello, We’re sorry to hear you’re experiencing this issue. To hear the other person clearly during a phone call when using the case, you’ll need to open the orange latch at the bottom of the case. This is part of the case’s design and allows you to hear and speak more clearly during calls. Please try this and let us know if it resolves the issue. Thank you for your feedback and understanding! Best regards, Sahara Customer Support