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Warranty & Returns

Warranty and Returns - Your Satisfaction, Our Priority!

At SaharaCase, we've got your purchase covered with straightforward warranty and return policies, ensuring your peace of mind when choosing our products.

Lifetime Warranty for Most Products

Most of our products are backed by a generous Lifetime Warranty, offering lasting satisfaction. If you're not entirely happy within the first 14 days, no worries! You can get your money back. Beyond the initial 14 days, we're still here for you, providing hassle-free exchanges or store credit.

Replacement Shipping Fee

For any exchange or warranty replacement shipment, a shipping & handling fee applies. The fee is $6.99 for most items. For larger items—including tablet cases, keyboards, and laptop cases—the fee is $10.99. To keep this simple, we’ll email you a one-time discount code that you’ll apply at checkout so your replacement order totals $6.99 or $10.99 (the shipping fee), depending on the item.

Exclusions: Our Lifetime Warranty excludes screen protectors, which come with a Limited Lifetime Warranty.

ZeroDamage Screen Protector Warranty

Our ZeroDamage screen protectors are built to last and include a Limited Lifetime Warranty. If you change your mind within the first 14 days, we'll gladly refund your purchase. Afterward, if you need a replacement screen protector, a $6.99 shipping & handling fee applies. We’ll provide a discount code so your replacement order totals $6.99 at checkout, and we’ll ship your replacement once the order is placed.

Easy Returns

Returning a SaharaCase product is simple! If you bought directly from saharacase.com and wish to return it within 14 days, contact our Customer Service team at 888-850-2871 or at support@saharacase.com and they will help you get a Return Merchandise Authorization (RMA) number, ensuring a smooth process.

Here's the process:

  • Please email us with the reason for your return, your original order number, and the payment method used.
  • Once verified, we'll email you your RMA number and detailed return instructions.
  • Always include your RMA number on the outside of the package when returning a SaharaCase product for a prompt refund or exchange.
  • Note: Sending a SaharaCase product without an RMA number voids SaharaCase's responsibilities under the return policy, even with proof of delivery.

Restocking Fee & Return Shipping Policy

Returns initiated due to customer preference—including but not limited to ordering the incorrect item, accidental purchases, or no longer wanting the product—and not requesting a replacement are subject to a restocking fee. In these cases:

  • The customer is responsible for return shipping costs.
  • The customer must provide and pay for their own return shipping label.
  • The applicable restocking fee will be deducted from the refund amount.

If a customer ordered an item by mistake and requests a replacement for the correct item, no restocking fee will be charged. In such cases:

  • SaharaCase will provide a prepaid return shipping label.

Updated: Replacement shipping fee still applies for replacement shipments.

For replacements/exchanges, we will provide a discount code so your replacement order totals $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases) at checkout (shipping & handling).

All returned items must be unused, in original condition, and include all original packaging and accessories. SaharaCase reserves the right to deny returns or apply additional fees if returned items show signs of use, damage, or missing components.

Damaged Items Policy

Inspect your parcel carefully upon delivery. If you receive a damaged SaharaCase product, notify the delivery company immediately. Do not discard any packaging materials or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. Share the claim number with us so we can follow up on the claim status.

Exclusions: Device Damage

Please note that our warranty does not cover any damage to your device, even if it was covered by one of our products.

Dispute Resolution

SaharaCase is committed to resolving disputes or discrepancies. Please refrain from initiating chargebacks or claim procedures without first providing us with the opportunity to resolve the matter.

Obtaining Warranty Service

To make a claim under warranty, email us at support@saharacase.com with the following information:

  • Product SKU
  • Purchase date
  • Brief description of the problem

Once your claim is validated, we'll issue an RMA number and shipping information. Mark the RMA number on the package when returning a SaharaCase product. If your claim requires a replacement shipment, a shipping & handling fee applies: $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases). We’ll provide a discount code so your replacement order totals the applicable fee at checkout.

Thank you for choosing SaharaCase. We're here to ensure your satisfaction with our products and services. Contact our dedicated Customer Service team at 888-850-2871 or support@saharacase.com if you have any questions or need assistance.

Customer Reviews

Overall rating: 4.5 / 5 from 2875 reviews.

Customer photo review of iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

Sometimes products have issues, it’s bound to happen. But, Sahara jumped up to stand by their product via the great customer support team. With a 0 hassle replacement for my case and called me back within the hour to resolve my issue. That’s the kind of company that I am willing to do business with again. Can’t wait to receive my new case.

Fred R. 5/5 Verified

iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

The phone i protected is a galaxy S21 it's an older phone I let the kids watch cartoons and it needed a new screen protector as the last one cracked. This kit is pretty nice, comes with 2 screen protectors and the materials needed to clean your screen before application. I only gave 4 stars because the screen guide that came with my kit has very vague instructions and I was not able to figure out how to use it. Everything else was great. The screen protector feels durable and has a quality feel to it.

Daniel M. 4/5 Verified

ZeroDamage Clear Tempered Glass Screen Protector (2-Pack) - Samsung Galaxy S21 5G (2021)

At first I was very disappointed with my first iphone case with Sahara, they sent me the wrong case due to storage room error. However they made it right “they did the right thing and sent me the correct one the second time delivered” their mistake, and copt to it. I am very happy with my iphone 14 pro max case. Hey, they also let me keep the first one. Keep up the good work… A true customer.

Raul S. 5/5 Verified

iPhone 14 Pro Max Clear Hard Shell Case | Venture Series

It's cute but there's no world where I'd fork over a whole $50. Luckily it was my first purchase through the Shop app so I paid only $19 for it on promotion. The lettering looks like stickers and the entire thing has a cheap feel to it.. the mouse arrived with a discoloration defect. I'm sure this one's on me, but the setup is battery powered. Thankfully some batteries were included, but I'm not looking forward to switching them out each time they die. Not sure why I thought I purchased a rechargeable set.

Hailey P. 3/5 Verified

Wireless Keyboard & Mouse Combo - Soft Click, Colorful 100 Keys

Item came damaged and didn’t work. There was confusion on who to speak with for a resolution between Sahara and Anker. While it was not an easy process, ultimately, I did receive an email that I would be refunded, which made the issue better.

Andrew C. 3/5 Verified

Anker 313 Wireless Charger (Stand)

Unfortunately, the screen protector did not fit my Apple Watch Series 12 as advertised. SaharaCase’s website specifically listed compatibility with this model, which is why I purchased it. I had verified compatibility beforehand, as SaharaCase was one of the few companies offering a glass-only screen protector rather than a case for the newer Apple Watch. When I installed it, the fit was incorrect and my touchscreen stopped functioning, so I promptly removed it and contacted customer support. Although it took some additional follow-up to get a response, I appreciate that the SaharaCase team worked with me after the fact to resolve the issue and ultimately provide a full refund. While the product didn’t work out for my watch, I’m grateful the team helped reach a satisfactory resolution. I would encourage other buyers to confirm compatibility before purchasing

Kathleen V. 4/5 Verified

Apple Watch Series 11/10 (42mm) Screen Protector - 3D Thermoformed Tempered Glass with Applicator | ZeroDamage

Customer video review of Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

Not as quiet as my other keyboards. And the cat mouse has too high of an arch for me. Ended up using a shorter mouse. I also seem to make more typing errors with this one than my other Sahara keyboard. Probably going to switch back.

Cortina R. 3/5 Verified

Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

I tried requesting a refund but have not heard back from anyone or sent a label to return your product

Thomas J D. 1/5 Verified

iPhone 18 Pro Waterproof Case - Rugged Protection with MagSafe & Kickstand | Oasis Series

Store owner replied: Hi Thomas, We’re sorry to hear about your experience. We would, however, like to clarify the situation. You contacted us on September 28 requesting a refund, and we responded the same day asking for the reason for the return so we could proceed with your request. Unfortunately, we did not receive a response to that message, so we were unable to continue processing the refund. We understand that emails can sometimes be missed, but in this case, we were waiting for the requested information from you before we could proceed. We’re still happy to assist and complete the refund once we receive the necessary information. We apologize for any confusion and hope we can get this resolved for you.

10 days and it has not arrived and no update till today after I sent 3 emails Not good customer service service

Ralph F. 1/5 Verified

iPhone 18 Pro Max Case - Venture Series Liquid Silicone MagSafe with 360° Ring Stand

Store owner replied: Hello Ralph, We sincerely apologize for the delay in delivering your order and for the lack of timely updates. We understand how frustrating this experience must have been especially when you needed a case for your new iPhone. We reached out to you directly and offered a full refund while allowing you to keep the item as an apology for the inconvenience. We're sorry we didn't meet your expectations and we appreciate the opportunity to address your concerns. Best regards, Sahara Customer Support