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FAQ

What is SaharaCase's return policy?

We want you to be happy with your SaharaCase product. If you bought your SaharaCase product directly from saharacase.com, you can return it within 14 days of purchase for a full refund. After 14 days, we offer in-store credit or exchanges. If you purchased our product through one of our authorized distribution channels, such as BestBuy, Costco, Target, or Amazon, please initiate your return through the authorized distributor. 

 

How do I initiate a return?

Contact our Customer Service team at 888-850-2871 or email us at support@saharacase.com to obtain a Return Merchandise Authorization (RMA) number. Please include your original order number and payment information when emailing us. Your RMA number must be clearly marked on the package when returning the product.

 

What's covered under SaharaCase's Lifetime Warranty?

Most of our products come with a Lifetime Warranty. However, please note that this warranty excludes screen protectors as they have their own Limited Lifetime Warranty. This coverage ensures your satisfaction for years to come.

 

Tell me more about SaharaCase's screen protector warranty.

Our ZeroDamage screen protectors are designed to last. They come with a Limited Lifetime Warranty. Within the first 14 days, you can get a full refund if you change your mind. After that, we offer replacement screen protectors; just cover the shipping and handling.

 

What happens if my SaharaCase product is on backorder?

Backordered items will ship as soon as they become available. Some items may require prepayment. If the shipment is delayed due to manufacturer issues, we'll contact you with updates.

 

How do I obtain warranty service?

To make a claim under the Limited Product Warranty, email us at support@saharacase.com with the product SKU, purchase date, and a brief description of the issue. We'll provide you with an RMA number and return instructions. Remember to mark the RMA number on the package when returning the product.

 

Is there anything else I should know?

Yes, it's essential to understand that our warranty does not cover any damage to your device, even if it was covered by one of our products. 

Customer Reviews

Overall rating: 4.5 / 5 from 2863 reviews.

At first I was very disappointed with my first iphone case with Sahara, they sent me the wrong case due to storage room error. However they made it right “they did the right thing and sent me the correct one the second time delivered” their mistake, and copt to it. I am very happy with my iphone 14 pro max case. Hey, they also let me keep the first one. Keep up the good work… A true customer.

Raul S. 5/5 Verified

iPhone 14 Pro Max Clear Hard Shell Case | Venture Series

It's cute but there's no world where I'd fork over a whole $50. Luckily it was my first purchase through the Shop app so I paid only $19 for it on promotion. The lettering looks like stickers and the entire thing has a cheap feel to it.. the mouse arrived with a discoloration defect. I'm sure this one's on me, but the setup is battery powered. Thankfully some batteries were included, but I'm not looking forward to switching them out each time they die. Not sure why I thought I purchased a rechargeable set.

Hailey P. 3/5 Verified

Wireless Keyboard & Mouse Combo - Soft Click, Colorful 100 Keys

Item came damaged and didn’t work. There was confusion on who to speak with for a resolution between Sahara and Anker. While it was not an easy process, ultimately, I did receive an email that I would be refunded, which made the issue better.

Andrew C. 3/5 Verified

Anker 313 Wireless Charger (Stand)

The product was absolutely not as advertised. SaharaCase’s website specifically indicated this protector would fit the Apple Watch Series 12, which is why I purchased it. I verified compatibility beforehand, since SaharaCase was one of the few companies offering a glass-only protector (not a case) for a newer Apple Watch. When it arrived, it did not fit properly, and my touchscreen was no longer functional. I immediately removed it and contacted customer support for a refund. It took an entire week to respond to my email. I only got a response after calling, and was told I had to ship it back at my own expense and pay a restocking fee. For a $25 product that was advertised as compatible but doesn’t work, I would recover very little after return shipping and the restocking fee. Between the inaccurate advertising and poor customer service, this was a very disappointing experience. I would not purchase from SaharaCase again.

Kathleen V. 1/5 Verified

Apple Watch Series 11/10 (42mm) Screen Protector - 3D Thermoformed Tempered Glass with Applicator | ZeroDamage

Customer video review of Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

Not as quiet as my other keyboards. And the cat mouse has too high of an arch for me. Ended up using a shorter mouse. I also seem to make more typing errors with this one than my other Sahara keyboard. Probably going to switch back.

Cortina R. 3/5 Verified

Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

SaharaCase took my money and never shipped my order. I paid $29.99 on September 19, 2026 (Order #56028) for a phone case. The USPS tracking number they sent has been stuck at "label created" for over a week — the package was never handed to the post office. My complaint emails got no real reply, only automated marketing messages, including one asking me to review a product I never received. I had to open a PayPal dispute to get my money back. Avoid this store.

Andrea B. 1/5 Verified

iPhone 18 Pro Max Case - Venture Series Liquid Silicone MagSafe with 360° Ring Stand

Store owner replied: Hi Andrea, We sincerely apologize for the frustration and inconvenience you experienced with your order. We did reach out to you regarding the issue, but unfortunately, we have not received a response yet. We have gone ahead and issued a full refund for your order. As an additional courtesy, we will still be sending the phone case to you at no cost, even though your order has been refunded. We’re very sorry for the delay and for the experience you had with your order. We truly appreciate your patience and hope this helps make things right.

Buttons are very hard to access. Scan of QR code for install instructions stated video not available. Had to Google general instructions. My INCIPIO case for my other iPhone has easy to access buttons. It is a real chore to get both buttons depressed to turn phone off, same for volume control buttons

Glenn B. 2/5 Verified

iPhone 16 Rugged Case & Screen Protector Kit - MagSafe | Classic Series