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FAQ

What is SaharaCase's return policy?

We want you to be happy with your SaharaCase product. If you bought your SaharaCase product directly from saharacase.com, you can return it within 14 days of purchase for a full refund. After 14 days, we offer in-store credit or exchanges. If you purchased our product through one of our authorized distribution channels, such as BestBuy, Costco, Target, or Amazon, please initiate your return through the authorized distributor. 

 

How do I initiate a return?

Contact our Customer Service team at 888-850-2871 or email us at support@saharacase.com to obtain a Return Merchandise Authorization (RMA) number. Please include your original order number and payment information when emailing us. Your RMA number must be clearly marked on the package when returning the product.

 

What's covered under SaharaCase's Lifetime Warranty?

Most of our products come with a Lifetime Warranty. However, please note that this warranty excludes screen protectors as they have their own Limited Lifetime Warranty. This coverage ensures your satisfaction for years to come.

 

Tell me more about SaharaCase's screen protector warranty.

Our ZeroDamage screen protectors are designed to last. They come with a Limited Lifetime Warranty. Within the first 14 days, you can get a full refund if you change your mind. After that, we offer replacement screen protectors; just cover the shipping and handling.

 

What happens if my SaharaCase product is on backorder?

Backordered items will ship as soon as they become available. Some items may require prepayment. If the shipment is delayed due to manufacturer issues, we'll contact you with updates.

 

How do I obtain warranty service?

To make a claim under the Limited Product Warranty, email us at support@saharacase.com with the product SKU, purchase date, and a brief description of the issue. We'll provide you with an RMA number and return instructions. Remember to mark the RMA number on the package when returning the product.

 

Is there anything else I should know?

Yes, it's essential to understand that our warranty does not cover any damage to your device, even if it was covered by one of our products. 

Customer Reviews

Overall rating: 4.5 / 5 from 2889 reviews.

100% reversal of my original opinion. I was frustrated because I could not get the keyboard to pair with my tablet. BUT then Caleb from customer service called me and, in 5-10 minutes, walked me through the process, and I was paired and fully operational. On top of that, the equipment feels and looks great. Even the packaging is top-notch. Great save and NOW I would recommend and I would buy again!! Thank you, Caleb, great job!

Terry C. 5/5 Verified

Samsung Galaxy Tab S10 FE+ Keyboard Case with Track Pad | Navigation Series

I gave a negative review earlier. The company reached out. Refunded my money and gave me a discount on a future purchase. I will buy from them again. Their customer service is excellent. They stand behind their products. What more could you ask for. Thank you Michael F.

Michael F. 5/5 Verified

Venture Series Silicone Case - Shokz OpenFit True Wireless Headphones

I love the way it looks! My coworkers are jealous 😂 I subtracted 1 star for the scrolling wheel is a little stiff and it takes a little bit longer to wake up when it goes to sleep but overall it’s good! I would buy again.

Irene H. 4/5 Verified

Cyberpunk Wireless Mouse - Transparent LED, Rechargeable Design

The case itself works great! Instructions were clear to follow and the material itself if very sturdy! Loving the color too!

Tyler W. 4/5 Verified

Motorola Razr Ultra (2026/2025) Frosted Clear Semi-Transparent Back Cover - Closed-Button Design | Venture Series

Store owner replied: Hello Tyler, We're sorry to hear that your package hasn't arrived yet. We would be more than happy to send you a free replacement if needed. However, according to the latest tracking update, your package is still in transit as of today, so it has not been confirmed lost. We kindly ask that you allow a little more time for the package to arrive. If there are any further issues with the delivery, please let us know, and we'll be happy to assist you. Thank you for your patience and understanding! Best regards, Sahara Support

I’m very, very happy with this product. It was as described and fit perfectly, and very good protection, no problem. Sticks by adhesive strips, you peel off and I have no complaints at all. Makes me feel good about going about my day using these in case I drop them. Also, for a pouch to put them in, just in case (pouch from wrap-it stage)

Samantha S. 5/5 Verified

Venture Series Silicone Case - JBL Live Buds 3 Earbuds

The ultra-thin silicone case for my iPhone Air 17 has LESS anti-slip grip than the previous version. This increases the chance that the phone will be dropped and damaged. Why did you do this?

Mark J. 3/5 Verified

iPhone Air Case - Ultra Thin Silicone, Anti-Slip Grip | Venture Series

Store owner replied: Hello Mark, We’re sorry to hear about the delivery issue. According to USPS tracking, the package was marked as delivered. We previously reached out to you regarding the delivery and offered a 25% discount code for the inconvenience, but we did not receive a response. If you’re still unable to locate your package, please contact us directly so we can assist you further. We appreciate the opportunity to help resolve any concerns and thank you for your understanding. Best regards, Sahara Support

I am a real estate appraiser and use saharacase for my ipad out in the field. Its extremely well made and durable and I am hard on my gear using it in all types of weather. This is the second one i have purchased, only because I wore out the screen protector cover, not the case.

Camille M. 5/5 Verified

iPad Air 11-inch (M2 / M3 / M4) Case - Heavy-Duty Hand Strap | Raider X Series

Can’t hear the person who calls me very faint sound took case off and they are clear

Garver C. 1/5 Verified

iPhone 18 Pro Max Waterproof Case - Rugged Protection with MagSafe & Kickstand | Oasis Series

Store owner replied: Hello, We’re sorry to hear you’re experiencing this issue. To hear the other person clearly during a phone call when using the case, you’ll need to open the orange latch at the bottom of the case. This is part of the case’s design and allows you to hear and speak more clearly during calls. Please try this and let us know if it resolves the issue. Thank you for your feedback and understanding! Best regards, Sahara Customer Support

I purchased an Apple Watch screen protector from Zero Damage, and unfortunately, it cracked within the first week of use. I'm not sure what caused it, but I was disappointed that it didn't last longer. I contacted the company about the issue but didn't receive a response. After leaving a one-star review, I was contacted that same day, and the company offered to send me a replacement under their warranty. I genuinely appreciate that Zero Damage stood behind its product and honored the warranty. The replacement has arrived, and I'm hopeful it will last much longer than the original. While I can't yet speak to the long-term durability of the replacement, I do want to give the company credit for making things right. Thank you, Zero Damage, for following through on your warranty!

Shelly J. 4/5 Verified

Apple Watch Series 11/10 (46mm) Screen Protector - 3D Thermoformed Tempered Glass with Applicator | ZeroDamage

Customer photo review of iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

Sometimes products have issues, it’s bound to happen. But, Sahara jumped up to stand by their product via the great customer support team. With a 0 hassle replacement for my case and called me back within the hour to resolve my issue. That’s the kind of company that I am willing to do business with again. Can’t wait to receive my new case.

Fred R. 5/5 Verified

iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

The phone i protected is a galaxy S21 it's an older phone I let the kids watch cartoons and it needed a new screen protector as the last one cracked. This kit is pretty nice, comes with 2 screen protectors and the materials needed to clean your screen before application. I only gave 4 stars because the screen guide that came with my kit has very vague instructions and I was not able to figure out how to use it. Everything else was great. The screen protector feels durable and has a quality feel to it.

Daniel M. 4/5 Verified

ZeroDamage Clear Tempered Glass Screen Protector (2-Pack) - Samsung Galaxy S21 5G (2021)

I never received this item

Adriana S. 2/5 Verified

All-in-One Backpack with Anti-Theft lock Fits Laptops up to 17.3"

Store owner replied: Hello Adriana, We're sorry for the confusion. Our records show that the payment for your order was never completed, so the order was canceled and the item was not shipped. We previously reached out to you by email regarding this matter but did not receive a response. Please feel free to contact our support team if you have any questions or need further assistance. Best regards, Sahara Customer Support

Poor Quality

Calvin F. 1/5 Verified

Samsung Galaxy S26+ Case - Smooth Silicone, MagSafe Compatible | Venture Series

Store owner replied: Hello Calvin, We're sorry to hear that you're disappointed with the quality of your case. We reached out to you by email to learn more about the issue and see how we could help, but we haven't received a response yet. We would appreciate the opportunity to address your concerns. Please feel free to reply to our email so we can better understand the situation and assist you. Best regards, Sahara Customer Support