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Warranty and Return Policy

Warranty and Returns - Your Satisfaction, Our Priority!

At SaharaCase, we've got your purchase covered with straightforward warranty and return policies, ensuring your peace of mind when choosing our products.

Lifetime Warranty for Most Products

Most of our products are backed by a generous Lifetime Warranty, offering lasting satisfaction. If you're not entirely happy within the first 14 days, no worries! You can get your money back. Beyond the initial 14 days, we're still here for you, providing hassle-free exchanges or store credit.

Replacement Shipping Fee

For any exchange or warranty replacement shipment, a shipping & handling fee applies. The fee is $6.99 for most items. For larger items—including tablet cases, keyboards, and laptop cases—the fee is $10.99. To keep this simple, we’ll email you a one-time discount code that you’ll apply at checkout so your replacement order totals $6.99 or $10.99 (the shipping fee), depending on the item.

Exclusions: Our Lifetime Warranty excludes screen protectors, which come with a Limited Lifetime Warranty.

ZeroDamage Screen Protector Warranty

Our ZeroDamage screen protectors are built to last and include a Limited Lifetime Warranty. If you change your mind within the first 14 days, we'll gladly refund your purchase. Afterward, if you need a replacement screen protector, a $6.99 shipping & handling fee applies. We’ll provide a discount code so your replacement order totals $6.99 at checkout, and we’ll ship your replacement once the order is placed.

Easy Returns

Returning a SaharaCase product is simple! If you bought directly from saharacase.com and wish to return it within 14 days, contact our Customer Service team at 888-850-2871 or at support@saharacase.com and they will help you get a Return Merchandise Authorization (RMA) number, ensuring a smooth process.

Here's the process:

  • Please email us with the reason for your return, your original order number, and the payment method used.
  • Once verified, we'll email you your RMA number and detailed return instructions.
  • Always include your RMA number on the outside of the package when returning a SaharaCase product for a prompt refund or exchange.
  • Note: Sending a SaharaCase product without an RMA number voids SaharaCase's responsibilities under the return policy, even with proof of delivery.

Restocking Fee & Return Shipping Policy

Returns initiated due to customer preference—including but not limited to ordering the incorrect item, accidental purchases, or no longer wanting the product—and not requesting a replacement are subject to a restocking fee. In these cases:

  • The customer is responsible for return shipping costs.
  • The customer must provide and pay for their own return shipping label.
  • The applicable restocking fee will be deducted from the refund amount.

If a customer ordered an item by mistake and requests a replacement for the correct item, no restocking fee will be charged. In such cases:

  • SaharaCase will provide a prepaid return shipping label.

Updated: Replacement shipping fee still applies for replacement shipments.

For replacements/exchanges, we will provide a discount code so your replacement order totals $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases) at checkout (shipping & handling).

All returned items must be unused, in original condition, and include all original packaging and accessories. SaharaCase reserves the right to deny returns or apply additional fees if returned items show signs of use, damage, or missing components.

Damaged Items Policy

Inspect your parcel carefully upon delivery. If you receive a damaged SaharaCase product, notify the delivery company immediately. Do not discard any packaging materials or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. Share the claim number with us so we can follow up on the claim status.

Exclusions: Device Damage

Please note that our warranty does not cover any damage to your device, even if it was covered by one of our products.

Dispute Resolution

SaharaCase is committed to resolving disputes or discrepancies. Please refrain from initiating chargebacks or claim procedures without first providing us with the opportunity to resolve the matter.

Obtaining Warranty Service

To make a claim under warranty, email us at support@saharacase.com with the following information:

  • Product SKU
  • Purchase date
  • Brief description of the problem

Once your claim is validated, we'll issue an RMA number and shipping information. Mark the RMA number on the package when returning a SaharaCase product. If your claim requires a replacement shipment, a shipping & handling fee applies: $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases). We’ll provide a discount code so your replacement order totals the applicable fee at checkout.

Thank you for choosing SaharaCase. We're here to ensure your satisfaction with our products and services. Contact our dedicated Customer Service team at 888-850-2871 or support@saharacase.com if you have any questions or need assistance.

Customer Reviews

Overall rating: 4.5 / 5 from 2850 reviews.

The product was absolutely not as advertised. SaharaCase’s website specifically indicated this protector would fit the Apple Watch Series 12, which is why I purchased it. I verified compatibility beforehand, since SaharaCase was one of the few companies offering a glass-only protector (not a case) for a newer Apple Watch. When it arrived, it did not fit properly, and my touchscreen was no longer functional. I immediately removed it and contacted customer support for a refund. It took an entire week to respond to my email. I only got a response after calling, and was told I had to ship it back at my own expense and pay a restocking fee. For a $25 product that was advertised as compatible but doesn’t work, I would recover very little after return shipping and the restocking fee. Between the inaccurate advertising and poor customer service, this was a very disappointing experience. I would not purchase from SaharaCase again.

Kathleen V. 1/5 Verified

Apple Watch Series 11/10 (42mm) Screen Protector - 3D Thermoformed Tempered Glass with Applicator | ZeroDamage

Customer video review of Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

Not as quiet as my other keyboards. And the cat mouse has too high of an arch for me. Ended up using a shorter mouse. I also seem to make more typing errors with this one than my other Sahara keyboard. Probably going to switch back.

Cortina R. 3/5 Verified

Wireless Keyboard & Mouse Combo - Silent Click, Colorful 104 Keys

Sounds like you’re talking to a walkie talkie and in the picture they showed the wind cover and they came without any. Will have to order and see if that helps the sound quality. I guess I’m glad they weren’t super pricey

Cheri W. 1/5 Verified

Sahara Wireless Lavalier Microphone - AI Noise Cancellation & 164 ft Range

Store owner replied: Hello Cheri, We’re sorry to hear that you’re experiencing issues with the sound quality and that the wind cover was not included as shown in the product images. We’d be happy to help resolve this for you. Please reply to the email we sent you so we can look into this further and assist you directly. Thank you, and we look forward to helping you!