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Warranty and Return Policy

Warranty and Returns - Your Satisfaction, Our Priority!

At SaharaCase, we've got your purchase covered with straightforward warranty and return policies, ensuring your peace of mind when choosing our products.

Lifetime Warranty for Most Products

Most of our products are backed by a generous Lifetime Warranty, offering lasting satisfaction. If you're not entirely happy within the first 14 days, no worries! You can get your money back. Beyond the initial 14 days, we're still here for you, providing hassle-free exchanges or store credit.

Replacement Shipping Fee

For any exchange or warranty replacement shipment, a shipping & handling fee applies. The fee is $6.99 for most items. For larger items—including tablet cases, keyboards, and laptop cases—the fee is $10.99. To keep this simple, we’ll email you a one-time discount code that you’ll apply at checkout so your replacement order totals $6.99 or $10.99 (the shipping fee), depending on the item.

Exclusions: Our Lifetime Warranty excludes screen protectors, which come with a Limited Lifetime Warranty.

ZeroDamage Screen Protector Warranty

Our ZeroDamage screen protectors are built to last and include a Limited Lifetime Warranty. If you change your mind within the first 14 days, we'll gladly refund your purchase. Afterward, if you need a replacement screen protector, a $6.99 shipping & handling fee applies. We’ll provide a discount code so your replacement order totals $6.99 at checkout, and we’ll ship your replacement once the order is placed.

Easy Returns

Returning a SaharaCase product is simple! If you bought directly from saharacase.com and wish to return it within 14 days, contact our Customer Service team at 888-850-2871 or at support@saharacase.com and they will help you get a Return Merchandise Authorization (RMA) number, ensuring a smooth process.

Here's the process:

  • Please email us with the reason for your return, your original order number, and the payment method used.
  • Once verified, we'll email you your RMA number and detailed return instructions.
  • Always include your RMA number on the outside of the package when returning a SaharaCase product for a prompt refund or exchange.
  • Note: Sending a SaharaCase product without an RMA number voids SaharaCase's responsibilities under the return policy, even with proof of delivery.

Restocking Fee & Return Shipping Policy

Returns initiated due to customer preference—including but not limited to ordering the incorrect item, accidental purchases, or no longer wanting the product—and not requesting a replacement are subject to a restocking fee. In these cases:

  • The customer is responsible for return shipping costs.
  • The customer must provide and pay for their own return shipping label.
  • The applicable restocking fee will be deducted from the refund amount.

If a customer ordered an item by mistake and requests a replacement for the correct item, no restocking fee will be charged. In such cases:

  • SaharaCase will provide a prepaid return shipping label.

Updated: Replacement shipping fee still applies for replacement shipments.

For replacements/exchanges, we will provide a discount code so your replacement order totals $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases) at checkout (shipping & handling).

All returned items must be unused, in original condition, and include all original packaging and accessories. SaharaCase reserves the right to deny returns or apply additional fees if returned items show signs of use, damage, or missing components.

Damaged Items Policy

Inspect your parcel carefully upon delivery. If you receive a damaged SaharaCase product, notify the delivery company immediately. Do not discard any packaging materials or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. Share the claim number with us so we can follow up on the claim status.

Exclusions: Device Damage

Please note that our warranty does not cover any damage to your device, even if it was covered by one of our products.

Dispute Resolution

SaharaCase is committed to resolving disputes or discrepancies. Please refrain from initiating chargebacks or claim procedures without first providing us with the opportunity to resolve the matter.

Obtaining Warranty Service

To make a claim under warranty, email us at support@saharacase.com with the following information:

  • Product SKU
  • Purchase date
  • Brief description of the problem

Once your claim is validated, we'll issue an RMA number and shipping information. Mark the RMA number on the package when returning a SaharaCase product. If your claim requires a replacement shipment, a shipping & handling fee applies: $6.99 for most items or $10.99 for larger items (including tablet cases, keyboards, and laptop cases). We’ll provide a discount code so your replacement order totals the applicable fee at checkout.

Thank you for choosing SaharaCase. We're here to ensure your satisfaction with our products and services. Contact our dedicated Customer Service team at 888-850-2871 or support@saharacase.com if you have any questions or need assistance.

Customer Reviews

Overall rating: 4.5 / 5 from 2879 reviews.

100% reversal of my original opinion. I was frustrated because I could not get the keyboard to pair with my tablet. BUT then Caleb from customer service called me and, in 5-10 minutes, walked me through the process, and I was paired and fully operational. On top of that, the equipment feels and looks great. Even the packaging is top-notch. Great save and NOW I would recommend and I would buy again!! Thank you, Caleb, great job!

Terry C. 5/5 Verified

Samsung Galaxy Tab S10 FE+ Keyboard Case with Track Pad | Navigation Series

I love the way it looks! My coworkers are jealous 😂 I subtracted 1 star for the scrolling wheel is a little stiff and it takes a little bit longer to wake up when it goes to sleep but overall it’s good! I would buy again.

Irene H. 4/5 Verified

Cyberpunk Wireless Mouse - Transparent LED, Rechargeable Design

I’m very, very happy with this product. It was as described and fit perfectly, and very good protection, no problem. Sticks by adhesive strips, you peel off and I have no complaints at all. Makes me feel good about going about my day using these in case I drop them. Also, for a pouch to put them in, just in case (pouch from wrap-it stage)

Samantha S. 5/5 Verified

Venture Series Silicone Case - JBL Live Buds 3 Earbuds

The ultra-thin silicone case for my iPhone Air 17 has LESS anti-slip grip than the previous version. This increases the chance that the phone will be dropped and damaged. Why did you do this?

Mark J. 3/5 Verified

iPhone Air Case - Ultra Thin Silicone, Anti-Slip Grip | Venture Series

Store owner replied: Hello Mark, We’re sorry to hear about the delivery issue. According to USPS tracking, the package was marked as delivered. We previously reached out to you regarding the delivery and offered a 25% discount code for the inconvenience, but we did not receive a response. If you’re still unable to locate your package, please contact us directly so we can assist you further. We appreciate the opportunity to help resolve any concerns and thank you for your understanding. Best regards, Sahara Support

I am a real estate appraiser and use saharacase for my ipad out in the field. Its extremely well made and durable and I am hard on my gear using it in all types of weather. This is the second one i have purchased, only because I wore out the screen protector cover, not the case.

Camille M. 5/5 Verified

iPad Air 11-inch (M2 / M3 / M4) Case - Heavy-Duty Hand Strap | Raider X Series

I purchased an Apple Watch screen protector from Zero Damage, and unfortunately, it cracked within the first week of use. I'm not sure what caused it, but I was disappointed that it didn't last longer. I contacted the company about the issue but didn't receive a response. After leaving a one-star review, I was contacted that same day, and the company offered to send me a replacement under their warranty. I genuinely appreciate that Zero Damage stood behind its product and honored the warranty. The replacement has arrived, and I'm hopeful it will last much longer than the original. While I can't yet speak to the long-term durability of the replacement, I do want to give the company credit for making things right. Thank you, Zero Damage, for following through on your warranty!

Shelly J. 4/5 Verified

Apple Watch Series 11/10 (46mm) Screen Protector - 3D Thermoformed Tempered Glass with Applicator | ZeroDamage

Customer photo review of iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

Sometimes products have issues, it’s bound to happen. But, Sahara jumped up to stand by their product via the great customer support team. With a 0 hassle replacement for my case and called me back within the hour to resolve my issue. That’s the kind of company that I am willing to do business with again. Can’t wait to receive my new case.

Fred R. 5/5 Verified

iPhone 17 Pro Max Case - Slim Anti-Slip, Matte Finish | Venture Series

The phone i protected is a galaxy S21 it's an older phone I let the kids watch cartoons and it needed a new screen protector as the last one cracked. This kit is pretty nice, comes with 2 screen protectors and the materials needed to clean your screen before application. I only gave 4 stars because the screen guide that came with my kit has very vague instructions and I was not able to figure out how to use it. Everything else was great. The screen protector feels durable and has a quality feel to it.

Daniel M. 4/5 Verified

ZeroDamage Clear Tempered Glass Screen Protector (2-Pack) - Samsung Galaxy S21 5G (2021)

I never received this item

Adriana S. 2/5 Verified

All-in-One Backpack with Anti-Theft lock Fits Laptops up to 17.3"

Store owner replied: Hello Adriana, We're sorry for the confusion. Our records show that the payment for your order was never completed, so the order was canceled and the item was not shipped. We previously reached out to you by email regarding this matter but did not receive a response. Please feel free to contact our support team if you have any questions or need further assistance. Best regards, Sahara Customer Support

Poor Quality

Calvin F. 1/5 Verified

Samsung Galaxy S26+ Case - Smooth Silicone, MagSafe Compatible | Venture Series

Store owner replied: Hello Calvin, We're sorry to hear that you're disappointed with the quality of your case. We reached out to you by email to learn more about the issue and see how we could help, but we haven't received a response yet. We would appreciate the opportunity to address your concerns. Please feel free to reply to our email so we can better understand the situation and assist you. Best regards, Sahara Customer Support

At first I was very disappointed with my first iphone case with Sahara, they sent me the wrong case due to storage room error. However they made it right “they did the right thing and sent me the correct one the second time delivered” their mistake, and copt to it. I am very happy with my iphone 14 pro max case. Hey, they also let me keep the first one. Keep up the good work… A true customer.

Raul S. 5/5 Verified

iPhone 14 Pro Max Clear Hard Shell Case | Venture Series

⭐⭐⭐⭐⭐ Outstanding Customer Service! I couldn’t be happier with the customer service I received! I recently purchased a phone case, and although it wasn’t exactly what I was looking for, the company went above and beyond to make things right. They were extremely understanding, professional, and courteous throughout the entire process and issued me a refund without any hassle. It’s refreshing to deal with a company that genuinely cares about its customers and stands behind its service. Even though the product wasn’t the right fit for me, the way they handled everything left a fantastic impression. I would absolutely recommend this company and wouldn’t hesitate to do business with them again.

Anthony K. 5/5 Verified

iPhone 18 Pro Max Waterproof Case - Rugged Protection with MagSafe & Kickstand | Oasis Series

It's cute but there's no world where I'd fork over a whole $50. Luckily it was my first purchase through the Shop app so I paid only $19 for it on promotion. The lettering looks like stickers and the entire thing has a cheap feel to it.. the mouse arrived with a discoloration defect. I'm sure this one's on me, but the setup is battery powered. Thankfully some batteries were included, but I'm not looking forward to switching them out each time they die. Not sure why I thought I purchased a rechargeable set.

Hailey P. 3/5 Verified

Wireless Keyboard & Mouse Combo - Soft Click, Colorful 100 Keys