Policies and Warranties

Our Customer Service Experts are here to assist you with any questions you may have about our products and the warranties covering the same. Your satisfaction is our number one priority.

POLICIES

• Return Policy

• Payment Policies for Purchases from Sahara Case

• Purchase using Credit Card

• Purchase using PayPal

• Policy Regarding Damaged Items

• Policy Regarding Backorders and Delivery Delays

• Backorders

• Delivery Delays

• Dispute Resolution Policy

• LIMITED PRODUCT WARRANTY

• Exclusions and Limitations

• Sole and Exclusive Remedy

• Obtaining Warranty Service

Return Policy

Your Sahara Casecase and Sahara Case accessories are covered by a full 30-Day Satisfaction Guarantee policy. All Sahara Case Products purchased from Sahara Case may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.

Sahara Case will accept returns within 30 days of the original purchase if the Sahara Case Product was purchased directly from Sahara Case. IF THE SAHARA CASE PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF SAHARA CASE PRODUCTS, THEN YOU MUST RETURN THE SAHARA CASE PRODUCT TO SUCH RETAILER/RESELLER, IN WHICH CASE YOUR RETURN WILL BE COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER.

Please contact Customer Service email at warranty@saharacase.comto obtain a Return Merchandise Authorization number (RMA) for you to use in the return process.

You will need to email the reason for your return and provide your original order number and payment information. Sahara Case will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will Sahara Case accept any shipment that is sent C.O.D.

Please note that Sahara Case cannot accept returned Sahara Case Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned Sahara Case Product.

RETURNING A SAHARA CASE PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF SAHARA CASE’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED SAHARA CASE PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE SAHARA CASE PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REFUND YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.

You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned Sahara Case Product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the Sahara Case Product.

For approved returns, Sahara Case will refund to you the purchase price you paid for the returned Sahara Case Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty) and less a 15% percent restocking fee. Please allow 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

Payment Policies for Purchases from Sahara Case

Purchase using Credit Card

When you place your order using a credit card, Sahara Casecharges your card immediately.

Purchase using PayPal

When you place your order using PayPal, the purchase amount is deducted from your PayPal-associated account immediately.

Policy Regarding Damaged Items

When you receive the package containing your Sahara Case Product, please inspect your parcel carefully. If you receive a damaged Sahara Case Product, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status - this may take up to several weeks. We are unable to send out replacement items until the claim is approved, or a payment is made for the 2nd shipment. If the delivery company accepts responsibility for the claim, we will promptly issue a refund to your credit card once Sahara Case receives reimbursement from the delivery company.

Policy Regarding Backorders and Delivery Delays

Backorders

Backorders will be shipped when the affected Sahara Case Product become available. Some items may require prepayment.

Delivery Delays

Some Sahara Case Products in the Sahara Case store may not be in stock and may have to be provided from our factory. Therefore, the shipping method you have chosen during the order process only pertains to Sahara Case Product leaving our location in Boise, ID to your desired destination. Delivery from our manufacturer to our Boise location is sometimes unpredictable. If we become aware that shipment of the Sahara Case Product you ordered is being delayed for any reason, we will attempt to contact you; otherwise the Sahara Case Product will ship promptly after we receive it.

Dispute Resolution Policy

Sahara Case agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and Sahara Case. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without first obtaining a special claim confirmation number from us to verify that you contacted Sahara Case and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.

LIMITED PRODUCT WARRANTY

Your Sahara Case Products are covered by a limited product warranty (Limited Warranty) for the 1-year period following the original date of purchase (Warranty Period). If a substantial defect in material or workmanship arises with your Sahara Case Product, and a valid warranty claim is received by Sahara Case within the Warranty Period, you will be entitled to one of the remedies provided in the Sole and Exclusive Remedy section below.

This Limited Warranty is non-transferable and covers only the original end purchaser of the applicable Sahara Case Product. Proof of purchase in the form of the original purchase receipt or packaging slip is required for warranty validation and service. Warranty claims must be made directly to Sahara Case. Please note that Sahara Case cannot be held liable, in any manner, for damages to your personal property resulting from any misuse or improper care and maintenance of the Sahara Case Product case.

Exclusions and Limitations

This Limited Warranty does not cover any Sahara Case Product purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification.

This Limited Warranty applies only to the Sahara Case Product. The Limited Warranty does not extend to or otherwise apply to any non-Sahara Case Product, even if packaged or sold with the Sahara Case Product. This Limited Warranty applies only to the normal use of the covered Sahara Case Product, normal wear and tear excepted, in accordance with the written use instructions provided with the Sahara Case Product. This Limited Warranty does not apply to damage to the Sahara Case Product caused by accident, abuse, misuse, use for any purpose other than its intended purpose, acts of God, or any alteration or modification of the Sahara Case Product.

Sole and Exclusive Remedy

Your sole and exclusive remedy for any breach by Sahara Case of this Limited Warranty, and Sahara Case's sole and entire liability for such breach, is, at Sahara Case's option, to repair or replace the defective Sahara Case Product or, if the warranty claim is submitted during the first thirty (30) calendar days of the Warranty Period, refund the purchase price of the defective Sahara Case Product. Repair or replacement of the applicable Sahara Case Product (including parts and labor as well as re-shipping costs) shall be made at Sahara Case's expense. Sahara Case reserves the right to send you a replacement Sahara Case Product that is the same or of a similar style to the Sahara Case Product you returned under the Limited Warranty or a substitute equivalent to your original Sahara Case Product that may not be of like kind (depending on availability). Replacement Sahara Case Products will be furnished only on an exchange basis. Replacement or repaired Sahara Case Products are warranted as above only for the remainder of the original applicable Warranty Period.

Obtaining Warranty Service

If you wish to make a claim under this Limited Warranty with respect to a Sahara Case Product, please email us at warranty@saharacase.comand provide the following information:

• Product SKU

• Purchase date

• Brief (300-450 characters) description of problem

All of the above information is required before a warranty claim will be accepted. Once Company validates your claim, we will issue you an RMA number and shipping information from warranty@saharacase.com. In no event will Sahara Case accept any shipment that is sent C.O.D.

Please note that Sahara Case cannot accept returned Sahara Case Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned Sahara Case Product.

RETURNING A SAHARA CASE PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF SAHARA CASE’S RESPONSIBILITIES UNDER THE LIMITED WARRANTY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED SAHARA CASE PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE SAHARA CASE PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REMEDY YOU WOULD HAVE RECEIVED UNDER THE LIMITED WARRANTY.

Warranty Disclaimers

EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED PRODUCT WARRANTY SECTION, EACH SAHARA CASE PRODUCT IS PROVIDED SOLELY ON AN "AS IS" BASIS AND SAHARA CASE MAKES NO OTHER WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAHARA CASE SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD OF THE LIMITED WARRANTY AS SET FORTH ABOVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD THAT IS LONGER THAN THE WARRANTY PERIOD SET FORTH IN THE LIMITED WARRANTY, THEN THE WARRANTY PERIOD FOR SAHARA CASE PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

LIMITATION OF LIABILITY

IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL SAHARA CASE ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE ANY SAHARA CASE PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE SAHARA CASE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE SAHARA CASE PRODUCT, OR LOSS OF USE OF THE SAHARA CASE PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE SAHARA CASE PRODUCT, EVEN IF SAHARA CASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT SAHARA CASE HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE THE SAHARA CASE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELLULAR PHONES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF SAHARA CASE AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SAHARA CASE PRODUCT GIVING RISE TO LIABILITY. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.